Legal

Terms of Service

Effective date: 3 October 2026

These terms are an agreement between you and Robert Dimov, trading as Vitindo (“Vitindo”, “we”, “us”) for the use of the Vitindo service at app.vitindo.com. Vitindo is intended for business use by personal trainers, gyms and studios. By creating an account you accept these terms on behalf of yourself or the organization you sign up for.

1. What Vitindo provides

Vitindo is online software for trainers. It helps them record their clients' workouts, previous performance, progress measurements and memberships, and sends membership reminder emails to clients on their behalf. It works in a web browser; clients do not need an account. We improve Vitindo over time and may change features. Vitindo does not provide medical, health or nutrition advice.

2. Your account and your responsibilities

• The person who signs up becomes the owner of the organization's account and is responsible for the people they invite and what they do in it.
• Keep your password secret and tell us straight away if you think someone else has used your account.
• The information you give us, including your email address, must be accurate and kept up to date.
• You are responsible for the data you and your team enter, and for having the right to record it (see section 8).

3. Free trial

A new organization gets a 30-day free trial of Vitindo with every feature. The trial is provided by Vitindo itself: no payment card is needed, no payment is taken, and nothing is charged or renewed when it ends. When the trial ends, the account becomes read-only — you can still sign in and see your data, but not add or change anything — until you start a paid plan. Your data is not deleted.

4. Plans and prices

• Standard Trainer plan: €15 per month.
• Founding Trainer offer: €9 per month, available to the first 25 trainers who start a paid plan. Once those places are taken, the offer is no longer available to new subscribers.
• Prices for studios with several trainers or locations are agreed individually.
• The price you pay, including any tax, is shown at checkout before you pay. Sales tax such as VAT is calculated and charged by Paddle (see section 5) according to where you are; depending on your country, the advertised price is shown including or excluding that tax.
• We will tell you by email at least 30 days before a price change applies to your subscription.

5. Payment and Paddle

Our order process is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record for all our orders: when you buy a Vitindo subscription, you buy it from Paddle, which acts as our authorised reseller. Paddle processes the payment, charges any applicable sales tax, issues your receipts and invoices, and handles billing questions, cancellations and refunds for the purchase. Your purchase is also subject to Paddle's Buyer Terms. Vitindo provides the service itself under these terms.

• Subscriptions renew monthly. A paid plan starts when you subscribe — if you subscribe during your trial, the paid plan replaces the rest of the trial — and is charged then and again every month, in advance, until it is canceled.
• You manage your subscription, payment details and invoices from Plan & Billing in the Vitindo app (Manage billing opens Paddle's secure customer portal), or at paddle.net.
• If a payment fails, Paddle may retry it. If it cannot be collected, the subscription may be paused or canceled, and the account then becomes read-only as after a trial.
• If we have agreed a plan with you directly, outside Paddle, the terms we confirmed to you in writing apply to that plan.

6. Cancellation and refunds

You can cancel your subscription at any time. Cancellation stops it from renewing and takes effect at the end of the billing period you have already paid for: you are not charged again, and you keep full access until at least the end of that period. After that, the account becomes read-only, as after a trial, and your data is not deleted. Refunds are handled by Paddle as Merchant of Record. How to cancel, and how refunds and statutory withdrawal rights work, is explained in our Refund & Cancellation Policy.

7. Your statutory rights

Nothing in these terms removes or limits any right you have under mandatory consumer-protection law that cannot be excluded by agreement, including any statutory right to withdraw from a purchase or to receive a refund.

8. Your data

• The data you and your team enter belongs to your organization. We use it only to provide Vitindo to you, as described in the Privacy Policy.
• You are responsible for having the right to record your clients' data in Vitindo — including their consent where health-related data such as weight or body fat is recorded — and for the reminder emails you choose to send them.
• You can ask us to export or delete your organization's data at any time — see the Privacy Policy.

9. Acceptable use

You must not use Vitindo to:

• send emails to people who are not your clients, or send unwanted messages;
• store data you have no right to hold, or anything unlawful;
• try to access other organizations' data, test or overload our systems, or get around limits we set;
• resell the service without our agreement.

We may limit, suspend or close an account that breaks these rules. Where we can, we will tell you first.

10. Availability and support

We work to keep Vitindo available and your data backed up, but we do not guarantee that the service will be uninterrupted or error-free, and it may occasionally be unavailable for maintenance. Support is available by email at support@vitindo.com and by phone at +389 72 212 764.

11. Liability

• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, for damage caused intentionally or by gross negligence, or for anything else that cannot be limited by law.
• Subject to that, we are not liable for indirect or consequential losses, or for loss of profits, revenue, business or goodwill.
• Subject to that, our total liability arising from Vitindo in any 12-month period is limited to the amount you paid for Vitindo in those 12 months.
• You are responsible for decisions about your clients' training. Vitindo records what you enter; it does not check that a workout or programme is safe or suitable for a client.

12. Ending the agreement and account access

• You can stop using Vitindo at any time by canceling your subscription (section 6) and, if you wish, asking us to delete your data.
• We can end this agreement by giving you at least 30 days' notice by email. If you have paid for a period that goes beyond that, the remaining amount for it will be refunded.
• We can suspend or end your access immediately if you seriously or repeatedly break these terms, or if we must do so by law.
• When access ends, the account becomes read-only or is closed. We keep or delete your organization's data as described in the Privacy Policy, and delete it on request.

13. Governing law

These Terms are governed by the laws of the Republic of North Macedonia, except where mandatory consumer-protection laws applicable to you provide otherwise.

14. Changes to these terms

We will tell account owners by email at least 30 days before a material change to these terms takes effect. If you do not agree with a change, you can cancel your subscription before it applies.

15. Contact

Robert Dimov, trading as Vitindo · support@vitindo.com · +389 72 212 764